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Very Disappointed with Evolve Customer Support (Not the belt - I don't have it yet)
I ordered 2 belts from Evolve and they sent me the wrong thing by mistake (some drive gears). That's fine, I will send them back.
However, what annoyed me is that they refuse to send the belts until they receive the drive gears back. I was away on holiday at first which is why I asked them to send anyway, but they refused. I find this infuriating, they clearly don’t trust their customers. it is not a misunderstanding, they have taken a stance on this. I have spent thousands buying their products, and recommended 2 friends who have bought new boards. I simply cannot understand their attitude.
Evolve Skateboards Japan
Hi Carl,
Thanks for sharing your feedback. We are incredibly sorry for the mix-up, we are all human and hoping to get this resolved asap for you.
We've been in touch with our UK team and we have supplied you with a prepaid return shipping label to return the drive gears. Our processes require the items to be on their way back to us before we release the new products, we hope you can understand. Once the drive gears are in the post, we'll post the belts immediately.
Our Operations Manager has just reached out with further details that may assist you. If you have any questions, please kindly respond to him :)
Regards
Evolve HQ
Belts have snapped twice in 2 months of owing my new board.
Belts have snapped twice in 2 months of owing my new board.
The latest replacement belt I bought over two weeks ago is yet to arrive.
Not very happy with it as we are only 3 hours from Gold Coast.
Sorry but we are very frustrated...
Regards
Renato
Evolve Skateboards Japan
Hi Rentao,
Thanks for your feedback.
We completely understand your frustration! For an unknown reason, Australia Post sent your parcel to Tasmania instead of up the road! We can see from the tracking that it is on its way back to you. We're very sorry for the inconvenience.
If you'd like some advice on belt maintenance, we have some videos on YouTube that can assist you. Otherwise, you're welcome to reach out to us below.
support@evolveskateboards.com.au
Regards
Evolve HQ
Excellent
Very impressive. Good product. Good communication. Happy customer