Paying freight for an overpriced item.
I did not enjoy having to buy a new drive belt after only a couple of months ownership but having to pay freight on top of the expensive belt felt like an extra wallop.
Having said all that shipping was fast and efficient, so I've given an extra star.
I LOVE the board, just feel let down by after sales, so I'm taking it for a ride now. I always feel good after a ride 😊.
Not cheap but excellent quality